APSRTC Launches Passenger Grievance Cell in Hyderabad


Passengers facing any kind of problem regarding city buses can make a complaint at the new grievance cell in Hyderabad. They can make a call to 99592-26126 between 9.00 a.m. To 9.00 p.m on all working days to register their complaint. Passengers can even get the status of their complaint after 3 days. The cell will also conduct meeting on first Sunday of every month to collect feedback regarding the APSRTC operations.

Apart from this, the officials have announced that they will be introducing, 100 mini buses in localities, where the facility of normal buses is not adequate. They are also planning to introduce 350 CNG buses by April, which will be operated from Hakimpet, Cantonment and Medchal depots. They also said that they will be providing upgradation and face lift for over 1200 buses by March ending.

Source: The Hindu

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17 Responses to “APSRTC Launches Passenger Grievance Cell in Hyderabad”

  1. Marathi Shiva Kumar

    Please arrange Paid parking attached to all Important Bus stops like Malakpet, and arrange Mini buses to Internal colonies may be helpful In Improving Business, because there Is no parking to the person coming from Internal colonies taking their own vehicles to the destination.

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  2. Marathi Shiva Kumar

    Please arrange a traffic guard at Malakpet super Bazaar bus stop where crossing road extremely dangerous.

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  3. SHIVARAJ

    APSRTC maintains the buses poorly. No cleaning, no tv in luxury bus. Number is AP29Z-958, I traveled in this bus. No TV, No maintenance. The ticket is luxury but service is so ordinary. Why is RTC cheating public, if RTC collecting the luxury ticket>

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  4. K. Sailaja

    We are facing buses scarcity towards sanathnagar. Previously frequency of buses is very high but now a days, we are waiting min. of 30 mins to catch sanath nagar from places like sanath nagar and s.r. nagar. Please this is very difficult to working women and college students. Please understand us and do needful.

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  5. pbrao

    Please provide City Bus Services from Saroornagar to Secunderabad 1H/D between 09 am to 10 am for public convience.

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  6. sushrut

    Sir, even though there are enough buses in route from koti to sec’d 40 route, they are not coming at regular intervals. Passengers are facing problem. Please resolve the problem sir. Thanks for providing e-service.

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  7. rosy johnson

    Bus no.AP11Z 2870 Bus No.287 N from Bachupalli to Koti, Bus depot : MYP, at 10.45AM, the driver did not stop the bus at Nizam College stop inspite of requesting him. He is very rude in responding that he will not stop. We have to go basheerbagh and wish to get down at Nizam College. Please advise the driver to respond softly to the commuters. Please give us a stop at Nizam College for 216, and 219 routes. Thank You.

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  8. srinivas

    Now problem is resolved as so many buses available from mehdipatnam to wipro junction. Thanks for help.

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  9. srinivas

    Dear Sir/Madam,
    I am traveling from Dilsukhnagar to Wipro their no direct bus from Dilsukhnagar to Wipro. We come to Koti and board the bus. The bus frequency is also very less – hardly every 40 minutes one bus. Heavy rush. We are not able to get the room for standing also. Why Dilsukhnagar depot not started Wipro junction buses in from Dilsukhnagar. In Dilsukhnagar, for every two minute one bus is there for Kukatpally and Lingampally 218. Even HCU is operate from 218 from Dilsukhnagar. So many buses from Dilsukhnagar to Lingampally – all are non A/C AND A/C Buses also operating from Dilsukhnagar. Single bus is not there for WIPRO JUNCTION. We try to Explain to Dilsukhngar depot manager; he is not listening to our words. They are saying that all passengers carry bus passes. It’s true, but we are purchasing the passes & are not getting for free. Please solve the issue asap, I have not single bus from Dilsukhngar depot to Wipro past three years.

    Please arrange few buses from Dilsukhnagar to Wipro.

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    • Ravi

      Srinivas, instead of asking RTC to start buses to Wipro Junction, ask your company to move to city center. Really. I’m not joking, you will not only have more buses, it will be close to your home and more importantly, you will become a better citizen. By setting up company in the city outskirts, your company is

      – Encouraging pollution – many people like you are travelling to that corner of the city everyday
      – Involved in widening the current account deficit (CAD) – it already is around 7%, it will go to 10%. 60% of India’s fuel is imported
      – Sucking my money – making you beg for the bus service that runs on the money I pay as GHMC taxes for the betterment of the city

      I cannot believe you have audacity to ask for a bus route despite the above issues.

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      • Subramanyam

        Very good insight, but it is harsh Ravi garu. Srinivas’ company might have got free land in the city outskirts, so they set it up there. His company is irresponsible; it is making fools out of people like Srinivas.

        Srinivas, ask your company to move its office to the city center. If required tell your company management that Google purchased land in the center of New York and London. Instead of going outskirts, they moved to Paulo Alto. Tata house is in the center of Mumbai. It is the oldest part of the city. If they can stay in center of the city in Mumbai, why not your company? There are many examples like this. Research, you will find.

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    • SRINIVAS

      you both fit for RTC As a Spokeperson of RTC ,Rather than giving the input you have crtisised me

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  10. chandra

    I am a resident near Ashtalakshmi Temple, Kothapet, Hyderabad. Bus Nos.90A,100A, 100R used to stop at Ashtalakshmi Bus stop. But nowadays these buses are taking shortcuts without touching the bus stop. I find very difficult as I have to walk a KM. Kindly do the needful and help pensioners like me.

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  11. srinivas

    There is always 1 hour delay the route between karimnagar to bangalore garuda bus. The bus driver is allowing illegal parcels in side bus. We don’t know what is in parcel. If something happens, who is responsible? Please take necessary action

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  12. Dr.A.Gayatri Devi

    There is no single bus from women’s college to Uppal or Ramantapur. Koti stop is very far from women’s college – students, maternity hospital visitors pregnant women. just delivered women are facing lot of problems to catch Uppal bus, they have to walk till Chaderghat bus stop. Kindly arrange buses from women’s college immediately. Thank you RTC for considering this request!

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  13. venkat reddy

    Dear Sir/ Madam,

    This is to bring to your kind notice that in odd hours (11 am – 4.30pm) some peopele are hanging on to footboards of the bus which causes lot of trouble to getin or out of the bus for the old people. Eventhough the bus is free inside these bats will be hanging on the footboard. Why not APSRTC make a special drive to punish these bats, like mobile courts, which were in use a few years back?.

    Thanking you in anticipation that the needful actaion will be taken.

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