03 April 2011: The APCPDCL had tied up with e-sevas in GHMC limits to provide new connections and applications for regularizing additional loads. The corporation has started a ‘Prajavani’ programme that will be held every Monday to solve grievances of consumers. At the corporate office level, the grievances will be handled by CMD and by the SE at concerned operational circle at the circle level. Apart from this, Consumer Grievances Redressal Forum (CGRF) will handle the complaints that are not handled during the normal course by concerned authorities. It is also organizing consumer courts in all the districts under the limits of CPDCL.
A state-of-art call center is also being set up by the month. In addition to that the corporation is also spending Rs.1200 crore in order to conduct functions such as construction of lines, substations and augmentation of transformers and substations.
Source: Express Buzz