In the last revision in Building Rules (GO 86) in the year 2006, a provision was made to appoint a building ombudsman to deal with the complaints related to building violations, shortfall in building standards, services and safety aspects of buildings. But till date no action has been initiated by the Municipal Administration and Urban Development (MA&UD) department.
Sources said that the appointment was not initiated due to pressures from officials of civic bodies and builder’s lobby as they would become answerable to the authority.
Besides the provision for constitution of building ombudsman, which was first incorporated in March 2006, the recent AP Building Rules 2012 also talked about an ombudsman under enforcement rules.
If the appointment happens, an ombudsman would be a quasi-judicial authority to receive complaints from people and settle issues pertaining to town planning and protect the interests of property owners. He will become a key functionary in the present circumstances where people are being taken for a ride by both civic officials and builders.
Source: The Times of India