A passenger can book, cancel, postpone or prepone the tickets through authorized ticket booking agent’s counter or by directly visiting APSRTC reservation counter for all long distance journeys. The passenger needs to fill up ‘Integrated requisition form for reservation/cancellation/ postponement/ preponement’ and submit it along with the amount. There are 116 computerized reservation points covering almost every area of the twin cities.
Credit card reservation:
Reservation counters at MGBS (Hyderabad) and JBS (Secunderabad) provide facility to enable advance reservation of tickets through credit cards through separate counters. They accept all Master and Visa cards without service charge.
Telephone reservation:
Residents of Hyderabad can get tickets at their doorstep by booking on telephone. The telephone numbers at MGBS for reservation are 040 24613955 and 040 23434269. Reservation number at JBS is 040 27802203.
Online booking:
Passengers can book or cancel tickets from any place through e-booking between 6 am and 6 pm. Website for online reservation: www.apsrtc.in
Cancellation of ticket:
If a passenger cancels the ticket, the fare amount will be refunded after reducing the cancellation charges. If a passenger cancels his ticket more than 48 hours before the scheduled departure of the bus, only reservation charges would be deducted.
If a passenger cancels his ticket from 48 hours before and up to 24 hours before the scheduled departure, reservation charges and 10% of the actual fare would be deducted.
If a passenger cancels his ticket 24 hours before and up to 2 hours before the scheduled departure, reservation charges and 25% of the actual fare would be deducted.
If the notice of cancellation is provided between 2 hours and up to departure of the bus, 50% of the actual fee and reservation charges are deducted.
If a passenger reports the cancellation up to 1 hour after the scheduled departure, 75% of the actual fee and the reservation charges are deducted.
There would be no refund after 1 hour of the scheduled departure.
Please check with RTC for latest information.
Suggested reading:
Hyderabad Map – The Best Maps of Hyderabad City!